Selling products or services to customers, and representing the brand. Reaching out to potential leads through a variety of channels, such as email, phone, text, and social media. Negotiating with lead.

Capture studio-quality photographs and video Work both on and off-site Manage and oversee all technical aspects of video recording and editing (Premiere Pro, Audition, Davinci)

- Planed, implemented and managed overall daily operations of the 8 rooms boutique hotel and restaurant. - Managed team of 28 employees with lowest turn over rating in the region. -Built strong relationships with the guests and ensured a highest level of customer satisfaction (scored 10 on Booking.com for 6 weeks and overall 9.5 since the opening).

- Uploaded reservations for customers based on their various requirements and budgetary allowances with consistent compliance with LQA standards. - Processed payments and sent confirmation details for group and individual guests. - Upselled Resort services.

- Upselled online English courses while conducting trial lesson and speaking clubs for Italian speaking students and determining the language level of the students. - Developed training materials, curriculum together with language adaptation for Italian speaking students.

- Ensured seamless run of the Front Office Department (25 employees) and consistent compliance with LQA standards (89% inspection score), while analyzing training needs and creating weekly training plans for staff development. - Overviewed Guest Relation Team to provide a high level of guest satisfaction (over 80 excellent reviews on TripAdvisor in less than 1 year) - Under the guidance of Training and Quality Manager created Front Office training materials including manuals, check-lists, screencasts, and 2 weeks department induction training. - Designed all set of Front Office internal documentation. - Conducted 2 weeks department induction for all Front Office line staff with the lowest turnover score after the first 6 months of operations. - Conducted resort room inventory (56 villas). - Assisted in 2 marketing photo shootings for the opening campaign.

- As a part of a multicultural team looked over international VIP guests and assured the highest guest satisfying score (1 on TripAdvisor among all hotels in Hangzhou, China).

- Successfully administered a fu​ll range of the reception duties including check in/check out, billing and guest complain handling.

• Making reservations • Assistance to clients • The phone conversation • Control to operation of the club

- Escorted historical excursions and cruises in continental Greece and Greek islands for a big group of tourists (over 60 pax) and private VIP short trips.

• Check in/check out (big groups) • The phone conversation • Assistance the guests in solving their problems

Trailer making

Video production, Video Editor

Linguistics, Theory and Practice of Intercultural Communication

Mini-MBA, Management of Organization (HR Management)

Faculty of Service and Tourism, Social service and tourism