Supervision of 4 hotels (total 600 rooms) in developing Revenue Managment

Responsibilities: Manage E-Commerce and Revenue Forecasting for all aspects of a business; OTA Contracts Promotions development; Manage CRS; write reports on STR and TravelClick data; weekly Comp Set rates check and analyze; fill pick up and rate statistics report, write reports on pick up demand; Fill up and comment on monthly reports, which have to be submitted with the head office;; Interview, select, train, schedule, coach and support associates; Monitor achievements of the sales team; train all employees to sales strategies and standards; implement and supervise Ramada Worldwide standards; supervise operational departments; calculate revenue and expenses budgets; supervise teambuilding and adaptation processes, handle VIP guests complaints; effective control of room inventory; Coordinate E-Checkin, arrival, departure, and special needs of Wyndham Rewards guests; Oversee Housekeeping Supervisors to ensure proper room status. Accomplishments: Online reputation rating increased from 3,9 to 4,4 (on a 5 scale base); KPI for employees was successfully implemented; accurate budgeting and forecasting was successfully implemented; teambuilding events improved employees positive attitude.

Responsibilities: Lead and supervise of the hotel´s sales & marketing team; determine appropriate sales strategies in all market segments towards maximizing all hotel revenues; ensure efficiency over sales producers ; observe and identify market trends and competitors productivity; develop network of business relations with corporate, travel and government companies and other key suppliers; search for new revenue opportunities; create and schedule sales action plan for all departments; supervise produce of all necessary sales and marketing reports Accomplishments: Revenue torrent from Online distributions doubled in 4 months; Online reputation rating increased from 3,9 to 4,4 (on a 5 scale base), numerous productivity increase from suppliers such as Academservice, MaxiMice, Travco, cbtc. Carlson Wagonlit etc., ADR and RevPAR increase on 3% compare to LY, during the market stagnation, successful rebranding to Ramada Yekaterinburg Hotel & Spa.

- Implement revenue management operations, procedures and best practices. - Identify new revenue opportunities. - Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations. - Develop, monitor, and adjust sales and pricing strategies - Develop and operate forecast

• Developing of the business; • Hotel and Local Reservations and Reservation; • Preparation of occupancy forecast; • Implementation of policies and procedures; • Recording Company/Travel Agent Rates both in system and correspondence file; • Fully responsible of the Tour Operators / Travel Agents correspondence; regarding reservation decisions especially in the critical periods, Allotment Increase, stop sales, release period amendment; • Keep a good relation with all the travel agents and their to ensure the mutual cooperation and the smoothness of the work; • Rates Reservation's Analysis; • Managing budgets and financial plans as well as controlling expenditure; • Maintain cordial relations with commercial clients; • Manage staff team (more then 10 people) • Bookkeeping; • Manage sales campaign to increase occupancy rates; • Build a stable revenue base and ensure high levels of repeat business; • Developing promotions; • Recruiting, training and monitoring staff; • Supervising maintenance, supplies, renovations and furnishings; • Online operation; • Dealing with all customers issues; • Monitor market; • Provide all essential reports; • Budget organization; • Ensuring compliance with licensing laws, health and safety and other statutory regulations. • Manage effective operation 24/7.

• Promoting and marketing the business; • Hotel and Local Reservations and Reservation; • Rates Reservation's Analysis; • Dealing with VIP clients; • Supervising reservations; • Planning work schedules and financial records; • Developing promotions; • Other duties connected with the activity of the hotel, including restaurant management; • Dealing with all customers issues;

* Scheduling, training and development of associates * Coordinating menus, developing signature drink menus and wine lists, handling guest relations and monitor adherence to quality assurance standards. * Ordering & maintaining all inventories for the area: maintaining cost control efforts for labor & waste management. * Conducting meetings to update staff on daily goals & objectives. * Oversees scheduing and execution of assigned catering events. * Preparing various operational reports.

• Advertising and promotion (Internet); • Work with the hotel computer system (Opera); • Work with the customers' base; • Organization stuff meetings.

Hospitality and Tourism, Hospitality and Tourism Managment

eCornell University, Hospitality Management

School of Hospitality Operations, Sales, Revenue increase

Business Forward

Wyndham Hotel Group, Executive Leadership

School of Hospitality Operations, Revenue Management

Revenue Performance Training, Finance, Hospitality

TOEFL