Valve Team Lead; led a team of 10+ techs through customer service tickets for issues with Steam Client. Subject matter expert in user communications and game account management. Drove internal personnel development and on-boarded 10% of techs. Personally trained in-coming English and Russian language techs in ticket handling. Developed supporting documentation in Russian and English languages to increase user response rates and streamline outbound response volume.

Established and developed English lesson plans with curriculum objectives for kindergarten through 5th grade students. Facilitated proper language apprehension to over 250 students. Served as a language ambassador in two Elementary schools: Liaised with counsellors to support and develop efficient classroom material.

Served as point of contact and managed guest reservations for European hospitality market in Russian and French languages. Managed international hotelier accounts and provided guidance in utilizing and optimizing internal systems to increase hotel visibility. Served as liaison to domestic and international credit control and technical departments for integrated problem solving and guest relationship management.

Successfully prepared individual and small business federal and state tax returns in compliance with the IRS standards. Qualified, retained, and managed over 100 clients during 2013 Tax Season.

Increased business in the retail segment by developing and managing sales talent. Planned and executed cross functional projects including Thanks for Sharing, Bag Hunger and corporate Bridal Events. Served as a liaison for clients, vendors, and executive team; Steward in excellent customer service. Analyzed sales forecasts and initiated marketing strategies to capture and retain clientele, meet and surpass sales plan.

Communications, Conference Interpretation

Business Administration, Business entrepreneurship