1. Pre-project research of business processes (process diagrams in bpmn notation as is and to be); 2. Designing the structure of user cases and interfaces (Customer Journey Map, Use Case Diagram); 3. Identification and documentation of requirements (via Use Story, description of Use Cases); 4. Forming of project documentation (SCP, BRD); 5. System analysis (principles of architectural design, database structure, sql queries); 6. Description of integration adapters, methods (SOAP, REST), creating change requests. 6. Analysis of necessary improvements, writing task statements for developers; 7. Testing (test cases and checklists). 8. Administration in Jira, Redmine, Confluence, Excel, Bizagi.

Achievements: Successful web-product development for key commercial technologies (SCP/BRD). 1. Analysis of the company's business processes and problem areas, identification of customer needs for optimization and automation of business processes. 2. Preparation of process diagrams, modeling of target business processes in UML, BPMN, EPC notations. 3. Formalization of business requirements (BRD), use cases diagrams, description of user interaction scenarios with the system (Enterprise Architect). 4. Team participation in all stages of system analysis, selection of architectural solutions, validation of functional and system requirements. 5. Administration tasks in Jira, Confluence.

1. Analysis of bank's processes and collaboration with the bank's departments – consumers of IT services (customers) to identify criteria for the quality targets of the business process and consumed IT service. 2. Fixation of customer requirements and quality targets in the service level agreement (SLA) 3. SLA regulatory adjustments 4. Control of the level of service fixed in the SLA 5. Monitoring of business processes and analysis of trends in technological (operational) indicators of the business process 6. Analysis, forecasts and prevention of problems in the Bank's information systems 7. Design work to change processes to increase continuity, availability and productivity and improve performance in the SLA 8. Reporting to customers and management 9. Bpmn, eps. 10. Confluence, jira, redmine.

1. Opening and organization of the outlet, pricing, financial analysis. 2. Optimization of business processes of retail sales. 3. Optimization, testing, bug tracking and integration of own IT-assets and the assets of the outsourcer. 4. Description and setup of business processes of lead generation in Bitrix24. 5. SMM, targeting in social networks and search engines.

1. Operational management of department (6 subordinates). Optimization of staff list. Markets: cellular and fixed line, wireless Internet, digital television, communications solutions for business. 2. Analytics, pricing, post-analysis: the use of a big number of corporate reporting systems (BIIS, MOZ, Hyperion, Lotus notes, Oracle, etc.), the interaction with the analytic agency McKinsey, data exchange with the big three, the calculation and the protection of business cases, post-analysis of running initiatives. 3. Organization of advertising within the federal brand (ATL, BTL, custom designs) work with more than 20 advertising agencies. 4. PR: media relations for non-commercial reasons (free articles, press conferences), organizing events that form the company's image: the opening of new offices and facilities, the launch of such image services as IPTV, video call, sponsorship of events, the organization of social projects (Tree of desires, construction of playgrounds).

1. Developing system of participation in government purchases, B2B tenders, registration on e-market places. 2. Developing retail sales network (Son-Real): 2.1. Searching of best retail sites, interaction with furniture shopping centers and precincts. 2.2. Organizing HR search and training. 2.3. Developing and optimization of stock list, suppliers relation management. 3. Organizing of External Economic Activity (import of equipment and semi-finished products). 4. Сapturing new markets, implementation of new communication channels (initiation of online store, launching radio advertising, creating new catalogue of enterprise, launching of promotion campaign for orthopedic mattresses through medical clinics, etc.). 5. Proposal development in mastering of new business lines, in technical and administrative enterprise modernization. 6. Developing of collaboration with Furniture Trade Union"Urals Furniture Maker", making of suggestion and organizing the appointments with representatives of Department of Trade concerning the matters of developing of furniture industry in relation with preparation to SCO (The Shanghai Cooperation Organization) in Ekaterinburg, concerning the matters of searching of new partners and markets for furniture industry, preferences and benefits in sphere of taxes.

Responsibilities: 1. Marketing: 1.1. Developing marketing plan, communications and sales. 1.2. Analysis of market and main players (competitors, majors, equipment suppliers, etc). 1.3. Defining necessary instruments for key figures achievement (B2B and B2C markets). 1.4. Budget planning. Controlling income and expenses. 2. Communications: 2.1. Brand developing for the main company and chain. 2.2. Developing of company’s advertising: organizing events for partners, ATL, BTL, co-op activities with media partners, internet advertising. 2.3. PR: initiating contacts with necessary mass media (business and professional), initiating editorial materials, preparing of newsbreaks, press releases, articles, participation in round-table conferences organized by MSM, expert evaluations in cinema and it’s distribution, attraction of information partners for own events. 3. Sales: 3.1. Organizing events for potential clients. 3.2. Forming client base. 3.3. Active sales (negotiations, presentations of equipment, business models, concluding contracts, etc.). 3.4. Passive sales: organizing entry points (www, ads in franchising sites, search engines optimization). 3.5. Customer Relation Management. 3.6. Human resources management and teambuilding. Achievements: 1. Beginning of sales on 3rd mounth of company’s life.

Responsibilities: 1. Effective products&services promotion, creation of company's positive image. 2. Media planing and develiping of company’s advertising strategy. 3. Network ad placement on the radio and outdoor advertising, interaction with network agencies 4. Realization and supervision of BTL-campaigns (promo-campaigns, participation in exhibitions) 5. Functional management of specialists in marketing communications at the regional branches (Yekaterinburg, Chelyabinsk, Perm, Kurgan, Tyumen, Hanty-Mansiyskiy and Yamalo-Nenetskiy autonomous regions) 6. Analysis and control over SAC in regions 7. Coordination of centralized supply of POS-materials for the regions (content control, tenders organization, interaction with contractors) 8. Budgeting and control over budget administration (Marketing and Sales blocks) 9. Coordination of interaction between key company’s blocks - marketing and sales (marketing campaigns information delivery, sales stuff training prior to marketing campaigns, organization of joint campaigns). Blocks personnel number – about 20 persons. 10. Financial reports on marketing campaigns for system control. Achievements: 1. Network ad placement projects realization in first year of Macro-region branch. 2. Setup of the system co-operation and cross-functional interaction between key company blocks, organization of trade-marketing in Sales block. Honorary diploma in category «BEST SALES 2005».

Responsibilities: 1. Monitoring and analysis of the competitive situation on mobile market (content analysis of mass media, Association of GSM): • technical challenges of the operators • prices (tariffs, services) • market shares of mobile operators (Boston matrix). 2. Analysis of subscribers’ satisfaction: • analysis of subscribers’ questionnaires • analysis of subscribers’ claims • analysis of subscribers’ base changes 3. Supplying the complete information about competitive situation to the company’s top management, development of possible ways of market behavior in response to the changing market. 4. Developing and implementing product and pricing strategy. Building of financial models depending on proposed marketing campaigns (Business Cases). 5. Bringing suggestions for the strengthening the company’s competitiveness and subscriber’s loyalty. 6. Training the sales stuff on company’s marketing policy.

Faculty of Management and Economics, Specialization: World Economics, Diploma with Excellence

The Urals Federal University

Richard Ivey School of Business , Certificate

International Institute of Distance Education, Consultant-translator