As Receptionist: Answering all incoming calls / emails and re-routing them to relevant parties. Meeting and greeting visitors ensuring they are signed in and inducted. Opening, distributing, collecting and taking the post. General administration duties, photocopying, filing etc. Dealing with any enquiries at the reception. Data entry onto internal systems. Reporting any problems to the office manager. Dealing with car park requests and hospitality requirements. Ensuring that the reception area is tidy and clutter free. Monitoring stationary stock and reordering when required. Operating a computer system and switchboard. As Concierge: Greet guests as they arrive and depart Follow up on guest inquiries Coordinate and manage requests for special arrangements Escort guests to their assigned rooms Ensure rooms are serviced appropriately and meals are served accurately and on time Transport dirty linen to be cleaned Set up stock and maintain work areas Assist other departments (Room Service, Housekeeper, Restaurant, Booking, Mice depts.) in order to provide excellent customer services Basilar Revenue Management

As Receptionist: Answering all incoming calls / emails and re-routing them to relevant parties. Meeting and greeting visitors ensuring they are signed in and inducted. Opening, distributing, collecting and taking the post. General administration duties, photocopying, filing etc. Dealing with any enquiries at the reception. Data entry onto internal systems. Reporting any problems to the office manager. Dealing with car park requests and hospitality requirements. Ensuring that the reception area is tidy and clutter free. Monitoring stationary stock and reordering when required. Operating a computer system and switchboard. As Concierge: Greet guests as they arrive and depart Follow up on guest inquiries Coordinate and manage requests for special arrangements Escort guests to their assigned rooms Ensure rooms are serviced appropriately and meals are served accurately and on time Transport dirty linen to be cleaned Set up stock and maintain work areas Assist other departments (Room Service, Housekeeper, Restaurant, Booking, Mice depts.) in order to provide excellent customer services

PMS: Nuconga, Opera.

Internship for a duration of 232 hours in the achievement of training hours at the course "JUNIOR MANAGER OF RESORT HOTELS SPA AND BED AND BREAKFAST". Main tasks concerned the work fields:

Administration services.

Master of arts in Hospitality management, Tourism

Political Science, International Relations

Faculty of Humanities and Social Sciences, Russian Language and Literature ( 6 months studies)

Political studies, European studies (bachelor)

European Tourism University - U.E.T, Hotel Management

European Tourism University - U.E.T, Toursim Engliish - Level B1