• Management of a boutique for the sale of premium segment watches. Achieving maximum profit; • Providing a high level of service and an individual approach to customers, including VIP-clients (ordering exclusive products); • Personnel management: planning, organization, motivation, work control. Training and development of employees (mentoring, conducting trainings on collections, customer service, sales stages); • Independent work in the trading floor, customer service, advice on the assortment, technical specifications of watch products; • Work with the collection: assortment formation, sales analysis, customer preferences. Formation of orders based on analytics; • Maintaining the financial documentation of the boutique; • Interaction with brand representation; • Organization of events and presentations for clients (goal: increase in sales and NPS index). Results: • The system work of the boutique is built, the achievement of target commercial indicators is ensured; • Achieved annual sales growth of 15%; • Conversion rate increased to ~ 50-60%; • Effective work with the client base has been built,% of sales increased due to increased customer loyalty; • An increase in the number of VIP clients in the client base has been ensured; • A professional team of loyal employees was formed, high quality customer service was ensured; • The boutique was relocated and opened from scratch (location selection, search for contractors, creating a design project, business plan, negotiating with the lessor and concluding a lease, building communications: contractor-brand representation, investor-tenant, interaction with permits and regulatory authorities); • The KPI system was developed and implemented; • Provided marketing support for sales.

Выполнение планов по продажам автомобилей luxury-сегмента, работа с VIP-клиентами; • Выявление потребностей, квалифицированная помощь в подборе автомобиля с учетом пожеланий и требований клиента; • Консультирование клиентов по условиям покупки автомобиля, модельному ряду, комплектации, дополнительному оборудованию и услугам; • Анализ, планирование и прогнозирование продаж. Повышение эффективности; • Демонстрация автомобилей и проведение тест-драйва; • Сопровождение клиента на всех этапах сделки.

• Sales development, brand service: Cartier, Vacheron Constantin, Van Cleef & Arpels, Piaget, Jaeger-LeCoultre. Achieving sales goals; • Maintaining high standards of customer service, creating the best customer experience from visiting the boutique; • Identification of customer needs, presentation of the collection, manifestation of the initiative in dialogue with the client regarding the company's product and brand; • The implementation of the calculation of goods in accordance with the recommendations for visual merchandising.

Economy, management

Program 1C Retail